Does It Really Matter Who Installs My Floors?

Why Do Some Installers Cost More Than Others?
 


 

How to Avoid a Bad Floor Installation

5 Things to Look For

Saving a few dollars on an installer may end up costing you much more

Insurance - General liability insurance is a contractual relationship between a flooring installer and an insurance carrier to reimburse a homeowner for property damage or personal injury loss caused by the contractor. For instance, a falling roll of carpet may break a window in your home, or much more serious damage could occur. If your installer does not have insurance, YOUR HOME IS AT RISK. You could be responsible for any damage done to your property or any personal injury caused by your installer. General liability insurance does not provide reimbursement for poor work or construction defects. Overturf Flooring carries $1 million in liability coverage for your protection.

Worker’s Compensation – A consumer should make sure workers have workers’ compensation insurance or is exempt from workers’ compensation. If the contractor has no employees they may be exempt, meaning they are responsible for themselves should they be injured. They should have paperwork stating so. In some cases the business owner may have it but may send workers that do not. It is important that workers are covered. This prevents a workers’ compensation claim against the owner of the property. If your flooring installer doesn’t have it and they get injured on your property, guess who they can sue? YOU. Overturf Flooring’s workers all have the proper workers comp coverage.

Guarantee – Does your installer guarantee their installation? Overturf Flooring offers a one year guarantee for installation defects.  Neither insurance nor your floor’s warranty covers installation defects or an improperly installed floor. If they do not have a guarantee, or if they do not stand by it, you could be out thousands if your floor has problems due to the installation. Fly by night companies have closed up after a bad installation, leaving homeowners without the protection they thought they had. This can be prevented with a little research. Get references. Look at pictures of their work. Most warranty claims submitted by consumers are largely a result of installation failure, which are not covered by the floor's warranty.

Floor Warranty – Did you know many floor warranties are only valid if you have the floors installed by a professional? Do it yourself installations are not covered under manufacturer installation warranties. All floor warranties are valid only if the installer follows the floor manufacturer’s specifications. For instance, some things not covered by a wood floor warranty: *Cupping floors from improper moisture levels during installation, *buckling from not leaving enough expansion space or not enough acclimation time, *damaged and chipped edges, *gaps from failure to install the boards tightly, *glue failure due to improper floor preparation…all problems not covered by your floor warranty. The same types of issues can happen whether carpet or tile. They are installation issues, and if you choose the wrong installer, you’ll either be stuck with the bill or with a damaged floor.

Attention to Detail – Boards tightly fit together, proper spacing from the wall, board patterns not too close together, neatly undercut door jambs, well cut trim pieces…these are all details that require a craftsman that cares about their work, not items that will necessarily be covered by a guarantee.

 

Each of the above scenarios could cost you thousands of dollars, tens of hours, and nightmares in trying to get repairs done. If you are responsible for the costs of replacing your floor because you hired an installer that failed to meet one of the above criteria, you will have to pay tear out costs, pay for a new installation, and pay for new floors. Tearing out some flooring is very difficult and therefore is expensive. Watch out for bait and switch tactics. It has happened in this industry where a qualified installer comes out for the measure and then hires unqualified labor to complete the job at a low cost. Ask yourself, “If an installer quotes you a price so low that he barely covers his costs, where will he have to cut corners so that he comes out ahead?”



Overturf Flooring uses only installation specialists that meet all of the above criteria.


Should I use the installers from the flooring store / home improvement store?


A. Use them at your own risk.

Most of Florida's flooring stores use only subcontracted labor. Unfortunately many of the stores don't seem to grasp the importance of quality over money and although they are charging you the customer regular prices for an install, they pay the installers much less. This means many of the better installers are going out on their own.

Even though you've paid full price for the installation, to make more money most stores then hire the cheapest labor available at a cost per square foot, which means these workers have to get your floors finished as fast as possible to make a decent wage. Throwing in floors as fast as possible can sometimes mean shortcuts are taken, mistakes can be made.

Some stores have great installers, but you may not get one of their better installers for your floors, or you might get one that just won't show up. Do you want to take the risk, hoping you'll get a good installer?

Just because you bought your floor at a store doesn't mean you have to use their installers. At Overturf Flooring you are working with the installers directly, you're not paying a middleman who makes money off the installation charge and then hires cheap labor to do the install. We will install most floors even if you don't buy them through us.

Common Misconceptions

What if a store is offering free installation? Compare the bottom line. Few things in life are free. Often a "free installation" is available because they've inflated the price of your flooring. And again, the quality of the installer comes into question.


Am I more protected if there's a problem and I used the store's installers? No. Since the store subcontracts installers, they require the installer to honor the installation guarantee. You're working directly with the installer at Overturf Flooring, so you're getting the same (if not better) protection with a reliable, family owned local company and our 1 year guarantee against installation defects in addition to each floor's individual warranty.
 

 


 

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